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Care built on respect

Patient rights

You have the right to understand, ask and take part in decisions, with responsibilities that help the clinical team provide safe, clear care.

Your rights

In any healthcare setting, you have the right to

  • A clear explanation of your condition and the proposed options in language you can understand.
  • To ask questions and request clarification before agreeing to any step.
  • Respect for your privacy and confidentiality of your health information.
  • To refuse a treatment or procedure after understanding its benefits, risks and alternatives.
  • To seek a second medical opinion from another qualified professional.
  • To know the name and role of the person responsible for your care.
Your responsibilities

Your part in safe, clear care

  • Give the team an accurate health history, including conditions, allergies and previous treatments.
  • Follow the plan you agreed, or say openly if part of it is unsuitable or difficult to follow.
  • Arrive at the agreed time and tell the team if you cannot attend.
  • Tell the doctor about any change in medication or dose, and about any new symptom.